FAQs

FAQs

Below is a list of FAQs that explain our service, benefits, health & safety, and user policy.

Contact us if you need more information.

What’s a power-nap? What are the benefits?

A power-nap is a short nap taken during the working day in order to restore one’s mental alertness. According to NASA, a 26 minute nap increases productivity and concentration by 36%. The best time to take a power-nap is just after lunch, in keeping with your body's natural circadian rhythm. We would generally advise against taking a power-nap after 5pm, unless you have an upcoming event that evening.

Any tips for a healthy nap?

• take off your shoes,
• turn off your devices,
• set an alarm,
• drink water straight after your nap, to help you wake up.

Which activities do you offer?

You can use a Pop & Rest space (pod or mini-suite) to do many types of activity among;

• taking a power nap
• practicing breathing and meditation exercises
• having a therapy session
• relaxing (reading, chilling) while waiting for someone or your upcoming event/meeting/travel plans
• working peacefully on our comfy mattress

Note: Please be aware that our pods and suites are for SINGLE-USE only, not more than one person allowed per pod/suite.

Will there be someone to welcome me?

A receptionist will welcome you and will show you to your Pod or Suite. Feel free to ask them any questions about your booking and the amenities provided on site.

How does booking a space work?

It’s super simple!

1. Search from the top menu or by using the map, in order to find the location nearest to you
2. Select your day, time and the duration of your stay
3. Sign up or Log in
3. Pay using your debit/credit card or your Paypal account
4. Receive a confirmation email, which will include location’s full address and host contact details
5. Contact our Support Team via Live chat or by email (booking@popnrest.com) if you have any questions upon your arrival, or if you wish to cancel.

Do you clean the pod / mini-suite? Do you change the bed sheet?

We change the bed sheet after every use, which takes less than two minutes. We remove all leftovers in the pod or mini-suite before a new check-in. Additionally, you will get access to disinfectant wipes if you want/need to quickly wipe over the bed or the small table (not in OldStreet as there is a receptionist 24/7) and there is also a bin inside.

A cleaner also comes twice a day, usually in the early morning and evening, to fully clean each space and facility (floor, furniture and toilets). Beware that at this stage, we are still exploring different solutions to optimise the use of bed sheets such as using sustainable disposable sheets and a special leather mattress topper that kills 98% of bacteria (same as the one used in airplanes).

Note: after having completed 2,000 bookings (as of June 2019) we have only received 5 instances of negative feedback due to lack of cleanliness.

Can we hear someone sleeping or moving next to our pod?

If you don’t use earplugs, you might hear some noise. Most of the time, it won’t affect your nap, as we assume you will be very tired. Whilst we make a lot of effort to keep our experience as quiet as possible, it’s a real challenge in a city like London due to nearby construction noise, heavy traffic, and packed offices having loud meetings sometimes in proximity to our soundproofed spaces.

Is it possible to cancel at the last minute?

We accept cancellation up to one hour before your booking starting time. A refund takes between 3-5 working days.

Can I bring someone with me in the same pod or mini-suite?

To avoid any miss-intrepretation with the wellness travel service we offer and to ensure quality, our pods & mini-suites are for single use only. You will not be permitted to share it with someone else for the entire duration of your booking. No exceptions.

Is using Pop & Rest safe?

Currently not all our pods and mini-suites are equipped with a lock, however, we have a receptionist all day to guard the spaces. There are also security cameras in each space and fire alarms in common areas to ensure safety at all times. In all future locations, each pod and mini-suite will be equipped with a smart door lock, fire alarm, movement sensor, and be made with EU certified soundproof and fireproof materials.

Do you offer discounts and a membership?

We offer regular discounts that are published on our social media channels quite frequently (Facebook, Instagram, Twitter, and LinkedIn). We also have a loyalty card that you can request after your first booking. Please ask the receptionist or contact us by email (booking@popnrest.com). A membership program will be launched when our new app will be released (not before 2020).

I want to install a nap pod in my office, do you work with companies?

Although we are focused in deploying the pods with our host/space partners, we have started to collaborate with a few organisations. We can work with your office facility and HR teams in order to furnish your empty space with one or many pods. A pod can be used to focus, take a nap, and has enough space for one one session.

Sleep deprivation and stress is a major cause of employees’ low productivity and unhappiness. Our solution that includes leasing pod and wellness insights, and Workshops will help boost your employees happiness and retention. Contact us for more information

When Pop & Rest will launch in my area/city?

Good question! We definitely want to expand our services to reach as many cities as possible. Even though our focus is London for this year, we are open to hear your thoughts on our next location. Please reach out to us by email or drop us a line in the chat!

Feeling tired? It’s time to book your Pop & Rest